Business useĪ business can be a consumer too. Products and services that are normally bought for personal or household use are covered by consumer guarantees. When these consumer rights apply Personal or household use Warranties are extra promises that a business can choose to make on top of the consumer guarantees. Warranties, including extended warranties.Ĭonsumer guarantees are automatic and can’t be taken away.

Consumer rights are different to warranties It is against the law for businesses to mislead consumers about their rights in these ways. Warranty to avoid losing these basic rights after a certain date. suggesting the consumer must sign an extended.saying they aren’t responsible for problems with a product or service.displaying a ‘no refunds’ sign, or otherwise saying that refunds are not available at all, or not available at all after a certain number of days.The basic rights covered by consumer guarantees can’t be taken away by anything a business says or does.įor example, a business can’t take away these basic rights by: Businesses can’t take away a consumer's rights These rights are protected under consumer law. Consumer data right exemptions registerĪbout consumer rights Consumers have the right to expect certain thingsĬonsumers have the right to expect certain things when they buy a product or service. In consumer law, these basic rights are called.Resale price maintenance notifications register.Exclusive dealing notifications register.

Collective bargaining notifications register.Authorisations and notifications registers.Pre-November 2017 merger authorisations.Public registers Expand submenu for 'Public registers'.ACCC submissions to external consultations.Merger and competition exemption consultations.Regional mobile infrastructure inquiry 2022-23.Electricity market monitoring inquiry 2018-25.Digital platform services inquiry 2020-25.Inquiries and consultations Expand submenu for 'Inquiries and consultations'.By industry Expand submenu for 'By industry'.Problem with a product or service you sold.Problem with a product or service you bought.

Consumers Expand submenu for 'Consumers'.

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